Privacy Policy

By visiting the website located at www.trellisapp.com (the “Site”) and using the services (the “Services”) provided by Trellis Technology Inc. (“Trellis”), you consent to our use and processing of your information as set forth herein. This Privacy Policy covers Trellis’s treatment of personal information that Trellis gathers when you are on the Site or use the Services and that our business partners share with Trellis. This policy does not apply to third parties that Trellis does not own or control.

Any Order Forms or additional agreements to which users agree governing the provision of optional Trellis features shall take precedence over the terms of this Privacy Policy to the extent of any differences, so please read such Order Forms or additional agreements carefully.

Personal Information Collected By Trellis

Information You Provide to Us

We receive and store any information you enter on the Site or through the Services or provide to us in any other way. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our features. The personal information you provide is used for such purposes as responding to your requests for certain services, customizing the advertising and content you see, and communicating with you about our products, and marketing our Services and those of our partners to you.

In order for you to use all of our features, you must register with Trellis. We require your name, e-mail address, username and password during the registration process. We may also request optional demographic information and unique identifiers to provide you with a more personalized service.

Further information may be required if you choose to purchase paid components of the Services, such as a physical address, order information, and billing information. Trellis may use third party partners for credit card processing who may require and store your credit card and billing information. We may also request additional information from our merchant partners including company information, such as annual revenues, number of employees, or industry.

Automatic Information

We receive and store certain types of information whenever you interact with us. Trellis automatically receives and records “traffic data” on our server logs from your browser including your IP address, Trellis cookie information, and pages you request. Trellis uses this traffic data to analyze trends and administer the Site. Our service automatically collects usage information, such as the numbers and frequency of visitors to our Site and its components. This data is only used in the aggregate. This type of collective data enables us to figure out how often users use different parts of the Site and Services. In addition, we may provide statistical collective user information, not information about you personally, to our partners so that they understand how often people use specific components of our Site and Services.

E-mail Communications

If you schedule appointments or make reservations or purchases through the Site or Services, Trellis will provide confirmation of the transactions to you by email. You consent to receiving such confirmations by email. If you contact us via e-mail through the Site, we may retain a record of your contact information and any information you provide us in your message to respond to you. We may receive a confirmation when you open an e-mail from Trellis.

We may also send e-mails with news or promotions. If you do not want to receive e-mail from us, please contact us at privacy@trellisapp.com. If you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Site and Services.

Information From Other Sources

To improve our Services, we may receive information about you from other sources and add it to our account information. Like the information you provide to us, we do not share this information with anyone except authorized third parties in connection with providing you with our Services.

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our Site are visited and by how many people. Trellis cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are or what your name or e-mail address is.

Most browsers allow you to prevent the browser from accepting new cookies, to be notified when you receive a new cookie, or to disable cookies. If you disable cookies, you may not be able to take advantage of some of Trellis’s features. Some of our business partners, such as advertisers, may use cookies on our Site. However, we have no access to or control over these cookies.

Sharing of Information by Trellis

We neither rent nor sell your personal information to anyone. Except as provided for in any additional agreement you enter into with Trellis, we share your personal information only as described below:

Affiliated Businesses We Do Not Control

Trellis may provide services or sell products jointly with affiliated businesses. We will share customer information that is related to such transactions with those affiliated businesses. We require our affiliates to provide the same level of privacy protection that we do and they do not have the right to share or use personal information for any purpose other than for an authorized transaction. Trellis shall be entitled to receive from such third party affiliated businesses a record of any purchases or transactions you have entered into with them. Trellis may share aggregated demographic information with business partners.

Agents

We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products and services. Examples include billing, processing payments, providing marketing assistance, and providing customer service. Our agents subscribe to the same level of privacy protection as we do. Unless we tell you differently, Trellis’s agents do not have any right to use the personal information we share with them beyond what is necessary to assist us. Financial and billing information collected through the Site and Services is used solely to check the qualifications of prospective partners and customers and to bill for the Services. Trellis may transmit this information to independent contractors who are bound to us by written confidentiality agreements. This billing information is not used by Trellis for marketing or promotional purposes. Trellis uses a third-party intermediary to manage credit card processing who may store, retain, and use the information provided solely for the purpose of credit card processing.

Promotional Offers

We may send offers to certain users on behalf of other businesses or provide our merchants with the opportunity to notify users directly of promotions by text messages or e-mail. If you do not wish to receive these offers, please e-mail us at privacy@trellisapp.com.

Information You Post

When you post information on the Site or through the Services, your username and certain profile information are visible to other users. Trellis or other parties may use information posted by you, along with your profile information, in any medium now existing or developed in the future. Trellis will use commercially reasonable efforts to attempt to notify you before using information posted by you along with your profile in other media.

Business Transfers

In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if Trellis, or substantially all of its assets, were acquired, user information would be one of the assets that is reviewed and transferred.

Protection of Trellis and Others

We may release personal information when we in our sole discretion believe in good faith that release is necessary or appropriate to comply with the law, enforce or apply our conditions of use and other agreements, or protect the rights, property, or safety of Trellis, our employees, our users, or others.

With Your Consent

Except as set forth above, you will be notified when your personal information may be shared with third parties.

Information Security

Your Trellis account information is protected by a password for your privacy and security. [We use industry-standard Secure Socket Layer (SSL) software to protect the security of your personal information during transmission, which encrypts all of the information you input. Only employees or agents who need personal information to perform a specific job are granted access to it. All of our employees are kept up to date on our privacy and security practices. While Trellis uses commercially reasonable means to secure your information, we do not guarantee that your personal information will not be improperly accessed, disclosed, or destroyed by breach of any of our safeguards.

Accessing Information

You are able to access, add to and update certain information about you. When you update information, however, we often maintain a copy of the unrevised information in our records. You may delete your Trellis account by [following the deletion process set forth on the Site]. Some information may remain in our records after deletion of your account.

Conditions of Use

Your use of the Site and Services and any possible dispute over privacy are subject to this Privacy Policy and our Terms and Conditions, including limitations on damages, arbitration of disputes, and application of New York state law.

International Visitors

For users outside the United States, please note that any data or personally identifiable information you enter into the Services or Site will be transferred out of your country and into the United States. You consent to such transfer through your use of the Services and Site. You also warrant that you have the right to transfer such information outside your country and into the United States.

Third Party Sites

The Site and Services may permit you to link to other websites on the Internet, and other websites may contain links to the Site or Services. These other websites are not under Trellis’s control and Trellis is not responsible for the privacy or security practices or the content of such websites.

Changes to this Privacy Policy

Trellis may amend this Privacy Policy. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes to our privacy policy, we will notify you by posting an announcement on our Site.

Questions or Concerns

If you have any questions or concerns regarding privacy at Trellis, please send us a detailed message to privacy@trellisapp.com or to Trellis Technology Inc. at 816 West Crescent Ave Allendale NJ 07401. Your privacy is important to us and we will make every effort to resolve your concerns.